Thank you for shopping with Melissa Pens. We are committed to delivering your orders safely and efficiently, no matter where you are in the world. Please review our Shipping Policy to understand how we handle order processing and deliveries.
Order Processing
All orders are processed promptly after confirmation. Once your order is placed, our team begins preparing your items for dispatch. You will receive a confirmation email once your order has been processed and is ready for shipping.
Shipping Methods
We use trusted delivery partners to ensure your package arrives in secure condition. Depending on your location, a local or international courier will handle the final delivery.
Tracking Your Order
Once your order has been shipped, we will provide a tracking number (if available) via email so you can monitor the progress of your delivery. Tracking links may take 24–48 hours to become active.
Order Issues
If you encounter any issues with your delivery—such as missing items, wrong products received, or damaged packages—please contact us within 48 hours of receiving your order. Include your order number and clear photos (if applicable) so our team can quickly assist you.
Delivery Address Accuracy
Please ensure your shipping address is accurate and complete at the time of purchase. Melissa Pens is not responsible for delays or lost packages due to incorrect or incomplete address details provided by the customer.
Customer Support
If you have any questions or need help regarding your shipment, our support team is here to assist you.